The NWMA Connect intranet is an internal communication platform used by staff across the North West Metropolitan Area within DJCS. The platform required a redesign to improve usability, navigation and overall engagement.
The existing intranet had grown organically over time, leading to cluttered layouts, inconsistent structure and difficulty for users to find key information quickly.
I worked as a Digital Experience Officer, responsible for redesigning the intranet, improving user experience, restructuring content and collaborating with stakeholders across multiple business units.
I simplified the overall navigation and page hierarchy to make it easier for users to find relevant information quickly. I introduced structured layouts and consistent design patterns across all pages, improving visual clarity and user familiarity. Accessibility and readability were enhanced by reorganising content into clear sections and reducing clutter. I also redesigned business unit pages to better reflect ownership and make key tools and resources more accessible. Additionally, I developed a centralised Justice Services landing page to streamline access across regions and created step-by-step guides to enable non-technical stakeholders to confidently manage and update content.
The redesign delivered a more structured and user-friendly intranet experience, enabling staff to locate key information, tools and resources more efficiently. By simplifying navigation and standardising layouts across business units, the time taken to access commonly used content was significantly reduced. Stakeholders also reported improved clarity and ease of maintaining their respective pages, reducing dependency on technical support.
From an operational perspective, the introduction of consistent page structures and self-service guides improved content governance and reduced ad-hoc support requests. The new Justice Services landing page further streamlined access across regions, creating a scalable foundation for future expansion. While formal analytics were limited, internal feedback indicated a noticeable improvement in usability, engagement and overall user satisfaction with the platform.
I’m always open to discussing new ideas, opportunities, collaborations, or simply connecting with people who care about building better digital experiences. Whether you’re hiring, partnering, or just want to say hello, feel free to reach out.
Designing and building thoughtful digital experiences at the intersection of UX, UI and web development.
