Intranet UX & Web Design
NWMA Connect Redesign
Redesigning a government intranet so staff can find key information, tools and resources faster.
Redesigning a government intranet so staff can find key information, tools and resources faster.
The intranet had grown organically over time, leading to cluttered layouts, inconsistent structure and difficulty for staff to find key information quickly.
Simplified navigation and page hierarchy, structured layouts and consistent design patterns across all pages, redesigned business-unit pages, a centralised Justice Services landing page, and step-by-step guides so non-technical stakeholders can manage their own content.
A more structured, user-friendly intranet: staff locate commonly used content significantly faster, stakeholders maintain their pages with less support, and consistent page structures improved content governance across business units.
As Digital Experience Officer I was responsible for redesigning the intranet, improving user experience, restructuring content and collaborating with stakeholders across multiple business units.
I simplified the overall navigation and page hierarchy to make it easier for users to find relevant information quickly, and introduced structured layouts and consistent design patterns across all pages to improve visual clarity and familiarity.
Accessibility and readability were enhanced by reorganising content into clear sections and reducing clutter. Business-unit pages were redesigned to better reflect ownership and make key tools and resources more accessible. I also developed a centralised Justice Services landing page to streamline access across regions, and created step-by-step guides enabling non-technical stakeholders to confidently manage and update content.
While formal analytics were limited, internal feedback indicated a noticeable improvement in usability, engagement and overall satisfaction — and the new structures created a scalable foundation for future expansion.
